As more and more medical clinics begin to offer virtual healthcare services, the challenge becomes seeing that all doctors know how to best interact with patients in an online environment.
According to Medical Economics, 50% of patients confirmed they had used a telemedicine service. With that number likely to grow in the years to come, it is in a medical clinic's best interest to not just offer virtual appointments, but know how to conduct them properly.
Dr. Richard Tytus, Co-Founder and Medical Director of telemedicine solution Banty Inc., recognizes the importance of putting the right foot forward during online patient appointments. As such, he believes these are some techniques all clinics should employ when virtually meeting with patients:
Double-check your equipment: Before any virtual clinical encounter, always check that the device (i.e., computer, tablet, or smartphone) you are using is in good working order. Specifically, see that your webcam, speakers, and microphone are performing the way they should
Connect to high-speed Internet: To avoid a virtual medical consultation having choppy audio and video – or ending prematurely – see that your Internet signal is strong. If meeting from a computer, use a hardline Internet connection. From a tablet or smartphone, seek a space in which the Wi-Fi is sturdy
Meet from a private space: Just like an in-person medical appointment, patients do not want unwelcomed third parties listening in on their online medical appointments. No matter where you call from, see that it is private and out of earshot from anyone else. Perhaps consider wearing a quality pair of headphones to create greater privacy
Maintain eye contact: When not reviewing a chart, looking over test results, or taking notes, keep your eyes on the camera lens. This demonstrates to the patient that you are entirely focused on them, regardless of who is speaking. What's more, steady eye contact helps keep a patient at ease during challenging conversations
Speak clearly: Even if your audio settings are great, it is possible that a patient could still struggle to hear you due to poor equipment, or diminished hearing. Thus, you should always speak very clearly, directly, and with as much annunciation as possible. This will ensure nothing said during an appointment is missed
"When hosting virtual medicine appointments, patients are going to expect these consultations to be as good – if not better – than the in-person ones they have grown accustomed to," offers Dr. Tytus. "To ensure this happens, always be mindful of ways in which you can make this virtual experience a pleasant and comfortable one for all patients you meet with online."
Thanks BETSOL for this coverage on Banty!
