Surely, adding a telehealth component to your medical clinic has proven to be a fruitful endeavour. Patients seem pleased by the notion that they can now have online doctor’s appointments, while your clinical team is enjoying the experience of letting new technology help them manage their days.
Despite positive early returns, though, it is imperative for your clinic to not get complacent. Yes, it can be tempting to rest on your laurels when your online medicine experiences go so well at first. But eventually this approach will lead to the quality of doctor-patient video calls sliding, thus ruining the great telemedicine reputation your clinic worked so hard to achieve.
Let’s take a closer look at why your medical clinic needs telehealth appointments to go well:
Positive Appointments Will Lead to More Appointments
Let’s say you go to a restaurant and everything goes well. The service is great, the food is immaculate, pricing is fair and the atmosphere is to die for. Chances are, you will be back for many, many more meals.
Now, let’s say the opposite occurred during your first visit to this restaurant. The wait staff ignored you, the food was poorly cooked, pricing was unreasonable and the atmosphere was poor. In all likelihood, you will avoid this restaurant going forward.
This example can be applied to virtual medicine as well. If a patient has consistently excellent online doctor visits with your, they will keep participating in them. Conversely, if they don’t, good luck talking them into have more video calls with you.
You Want to Keep the Momentum Going
In any type of profession, momentum is important. When it is worked toward and achieved, so much can be accomplished. Better staff productivity occurs; results are always high; and those involved in said momentum feel motivated to keep it going.
If your medical clinic continually strives to offer patients a winning telehealth experience, the team will remain focused on doing whatever they can to make it better and better each and every time out.
This will also result in staff regularly seeking new ways to improve the online patient experience, as they will come to learn that momentum is better furthered by constant fine-tuning.
Happy Patients are the Best Patients
The last thing you want to experience during an online doctor’s appointment is a frustrated or stressed-out patient. If your clinic conducts virtual medicine appointments that are riddled with tardiness, tech issues, or poor processes, the patient on the other end of the video call will become flustered.
As such, your clinic team always needs to come with its A game. This will keep patients calm, cool – and most importantly – in a positive mindset. When a patient can participate in a live video chat online with their doctor without any appointment-altering hiccups, the easier it will be to provide effective treatment.
